FAQ

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You can book a free appointment in one of our Stores, where you can see and touch a selection of items and evaluate the quality of our craftsmanship.

No, every Lanieri garment is made from scratch, based on the customer’s anatomical measurements. In our Stores you will find, however, a selection of test items, to see and touch the quality of the fabrics and the finished garments.

All our products are entirely made in Italy and all the fabrics used are 100% Made in Italy.

No, you will receive the finished garment directly. If wearing it for the first time you should realize that you want to make some changes, you can contact our customer service (customercare@lanieri.com).

The dates for the shipment of the finished garment are indicated once the fabric is selected.
Shirts: about 2 weeks from the e-mail confirming the starting of the production.
Polo: about 2 weeks from the e-mail confirming the starting of the production.
Suits, jackets, trousers, gilet, blazer and chino trousers: about 4 weeks from the e-mail confirming the starting of the production.
Coats: about 5 weeks from the e-mail confirming the starting of the production.
The final shipping dates are communicated via e-mail and in your personal profile (\”Orders\” section) when confirming the order production. During national holidays, shipping times may be delayed. Any delay will be communicated via e-mail.

Suit: we suggest you to choose a single-breasted two-button suit, made with a solid dark blue fabric and four seasons.
Shirt : try the Natural Stretch shirts, produced with 100% cotton, naturally elastic fabrics.

In order to choose the right garment for every single occasion, consult our blog or subscribe to our Newsletter. If you need immediate advice, feel free to contact our customer service via Live chat.

Gift Cards are currently available for purchase exclusively in our stores.

• Whenever you can, brush your garment for 30 seconds with a natural bristled brush, proceeding slowly from top to bottom.
• When not wearing the jacket, hang it on a shaped hanger – possibly made of cedar. The wood will shape the shoulder structure, absorb the moisture from the fabric and keep away the moths.
• Each garment should never be worn more than 2 or 3 times a week. A little “rest” lets the fibers breathe and helps to stretch the small crumpling accumulated during the day.
• Use a garment bag to store your tailored garments on your business or leisure trips.

• Wash before wearing the shirt for the first time and then immediately after each use. You will avoid premature yellowing of the fabric.
• Before each wash, gently pre-treat the most exposed parts – such as cuffs and collar – with marseille soap.
• Once it’s ironed, keep the shirt in the closet – possibly hanging, not to ruin the fold.
• It is not to be excluded that after the first wash the fabric shrinks a little in a variable way from fabric to fabric. Follow the washing instructions carefully to minimize the shrinking.

Jacket: the half-canvassed structure, i. e. with a canvas sewn between the fabric and the lining that extends from the shoulder to the chest, allows the fabric to perfectly maintain the shape of the jacket. The shoulders are handmade (puckered Neapolitan shoulders) inserting an extra-small padding – called “rollino” – where the sleeve is attached. The “rollino” gives roundness to the shoulder and guarantees a greater structure to the upper part of the garment. Total or partial inner lining on request.
Blazer : totally unstructured, i. e. without shoulder straps, tapping and inner lining, which makes the garment extremely comfortable. The “shirt-shoulders”, so called because they are made inserting the fabric of the sleeve below the shoulder, give the upper part of the blazer a more comfortable fit, able to follow the natural shape of the shoulders. Customizable in three classic models.

Some of the fabrics of our collection, due to specific properties, are not available for trousers, and therefore for complete suits.

No purchases are available via the Tax Free procedure.

You can find it within your personal Profile (“Orders” section). You can download the receipt as soon as the payment of the order will be recorded (instantly for payments by credit card, Paypal).

You can request an invoice during check-out, before payment. To request an invoice for your next order, click on “Invoicing address” at check-out and enter the billing address. Unfortunately we are not able to issue invoices when payment has already been done.

For payments made by bank transfer, the timing of payment registration may vary depending on the issuing banking institution. For further assistance, contact us (customercare@lanieri.com).

We’re currently supporting the following currencies: US Dollars ($), Euros (€), British Pounds (£) and Swiss Francs (CHF). The currency you can make purchases with is linked to the country of delivery (Europe: Euro, Switzerland: Swiss Francs, United Kingdom: British Pounds, All Others: US Dollars).
To change the purchase currency, it is necessary to change the shipping country, in the upper right corner. It will not be possible to change the country of dispatch of the order after having finalized the payment.

Check the error message that is communicated once the code is applied. Verify that the shipping country selected for purchase is the one you want. Check the expiry date shown in the discount code communication. For further assistance, contact us (customercare@lanieri.com).

A seconda del tipo di codice sconto, potrebbe essere cumulabile con altri codici. Contatta il nostro Customer Care per verificare se i tuoi codici siano cumulabili oppure no.

Once the order has been sent from our laboratories, the delivery is entrusted to the DHL express courier and normally takes place within:

• 24/48 hours in Europe and Italy (for Basilicata, Campania, Calabria, Puglia, Sicily, Sardinia and the islands, the delivery may take an additional day)
• 3/5 working days for extra European deliveries

Delivery takes place exclusively from Monday to Friday.
If your order has been sent, but a delivery exception is displayed on the courier website, contact us (customercare@lanieri.com): we will help you to resolve the situation as soon as possible.

It is not possible to change the shipping address in the case of orders for which an invoice has been requested. You can not change the shipping address once the order has been shipped. It is not possible to change the shipping country after paying the order.
To change the shipping address of an order already made, contact the customer service (customercare@lanieri.com).
To change the shipping address of your next order, you can add the new shipping address or change the address already present in the “Shipping address” section that you will find at the check-out.

The shipping, including any customs duties, is free over €100 (200 CHF / 150 USD / 100 GBP). For orders under €100 the shipping is € 5 (10 CHF / 19 USD / 5 GBP).
The shipping of the swatch kits is always free. The shipping of Gift Card Box is always free.

Any charges and customs duties are always charged to Lanieri. If you are asked for the balance of customs duties, contact customer service (customercare@lanieri.com) and do not anticipate money.

If your order has been sent, you can track the shipment via the courier’s website. Follow the link in the shipping confirmation e-mail or visit your Personal Profile (“Orders” section) and click on “Visit the courier’s website”. The tracking service will be activated within 24 hours of shipping. In case of non-delivery notice, contact the courier (DHL, Tel: 199.199345) or our customer service (customercare@lanieri.com).
If your order has not been shipped by the dates announced in the production confirmation email, check the status of the order by accessing your Personal Profile (“Orders” section). Check for delay notifications via e-mail, even in the junk mail box. Check that the address indicated for shipping is correct.
For further assistance, contact us (customercare@lanieri.com).

Yes, our stores receive by appointment only, in order to guarantee each customer the time he deserves. The appointment is free and does not imply any obligation to purchase.
You can book an appointment in the Stores section or check the availability by clicking on “Book Now” after selecting the store you prefer. The available times are highlighted in white, those in grey are no longer bookable.
Check, modify or cancel your appointments by accessing your Personal Profile (“Appointments” section).

The prices and products offered in the online catalog and in store are identical. In store, however, you will have the opportunity to compare the different combinations of fabric-lining-buttons and touch the quality of our finished products, thanks to a small selection of test items. Our Style Advisors will also help you with anatomical measurements, saving them on your profile for your future purchases.

If you can not complete the payment:

• Check the data and/or the expiry date of the card you are using
• Please check that the card you are using is enabled for online payments
• Try using a different device or browser
• Try to make the payment using an alternative method, for example another card or Paypal

If the problem persists, contact your bank for more information: it could be a block of the card applied momentarily for security reasons.
For further assistance, contact us (customercare@lanieri.com).

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All items in your shopping cart can be saved by clicking on “Save for later”. The items left in your shopping cart will remain stored for a few days. Before cancellation, you will receive a reminder via e-mail.